FAQs

We urge you to order now to avoid dissapointment. The first dolls however, will be available for delivery in the last week in January 2021.

Due to Covid 19 delivery dates may change... 

When will my order ship?

All in-stock orders typically ship within 1-2 business days (BUT fulfillment has been backed up due to COVID, so wait times may be longer than normal). You should receive an email once your item has shipped along with tracking info. If your package is lost, stolen, or damaged in transit. Contact us and we will replace those items

Do you ship internationally?

Currently delivery is in the US. We are able to ship internationally (outside the US), via the postal service.  Keep in mind that postal cost may be high.  You may also incur import duties or other customs fees depending on your country of residence. We can't keep track of these, and are not responsible if your order gets held up in customs. If you do not see your country available in the shipping options, please send us an email and we can most likely add it.  

How does a Looi Doll travel?

All dolls come in an environmentally fiendly bag and are shipped in a bubble  safety envelope to prevent damage during transit and ensure that your Looi Plush Doll arrives just as intended.